Everything you need to know about booking, cleaners and how we work. Still have a question? Message us on WhatsApp.
Use our online booking system on this website, or message us directly on WhatsApp.
It depends on the type of clean and the size of your property. A standard clean for a one-bedroom property may take 1–2 hours, while a larger four-bedroom property will need more. Some clients prefer to prioritise specific rooms rather than the whole property, which can affect the duration.
Yes. For regular cleaning appointments, please contact your cleaner directly to arrange an alternative date and time; if your cleaner is unavailable, contact us and we'll help arrange a replacement. For one-off cleans, contact us directly and we'll reschedule for your preferred date. We kindly ask that all cancellations or rescheduling requests are made at least 24 hours in advance.
All cleaners go through a thorough recruitment and vetting process — an in-depth video interview, verification of previous cleaning experience, DBS checks, and references from previous employers where applicable. Before accepting ongoing bookings, new cleaners complete an initial clean during which we gather direct feedback from the client to ensure our standards are met.
If you'd like to book with a specific cleaner, contact us directly and we'll do our best to accommodate your request, subject to the cleaner's availability.
Pricing depends on the type of cleaning service required and the duration of the clean. Full pricing information is provided through our booking system. Please note that an agency management fee may also apply.
If your regular cleaner is away or unwell, contact us directly and we'll arrange for another cleaner to cover your appointment where possible.
If you'd like to extend your appointment, contact your cleaner directly or notify us in advance. Additional time is subject to availability.
No, we don't supply cleaning products. This allows you to use your preferred products and ensures any personal preferences or sensitivities are accommodated.
Yes, weekend and evening cleans may be available. Availability depends on the cleaner and can be discussed directly when arranging your appointment.
